We develop games that are played all over the world, so it's important to keep our service available around the clock. To manage such a thing in-house would involve a significant investment. Not only that, it's impractical to keep a support staff on call at all hours of the night to wake up and suddenly have to resolve server issues.
We feel much more confident offering our customers uninterrupted gameplay with 24/7 support; plus, we spend less time on infrastructure and more time on developing awesome games. It's very convenient working with ITSumma, and always a pleasure working with professionals – especially experienced professionals.